Consumer Privacy Policy Highlights
Protecting your privacy is important to us; we want to be open with you on how and why we use your personal information. Below are some key highlights of our privacy policy.
Who we are
We operate the following website and mobile application: https://manzili.io.
We provide our platforms so that we can offer the following:
Place to advertise properties for sale and rent.
Tenant and landlord related services.
Home moving services.
Financial services.
Housing market trends and historical property data.
Valuation and surveying tools.
Personal data we collect
We collect the following categories of personal data:
Property data: such as images of properties, including videos and virtual tours, property asking prices, sales history and sold prices, property addresses, floorplans, property locations and property descriptions.
Correspondence and enquiry data: such as name, email address, property address and telephone recordings.
Technical data: such as device type, IP address, web logs, usage of our site, browser type, mobile number, operating system, GPS location data, how you interact with our marketing communications.
Financial services data: such as contact and identity data, applicant data, employment data, financial data, property data, lifestyle data.
Tenant and guarantor referencing data: contact and identity data, employment data, education data, financial data, property data, lifestyle data, next of kins details, references.
Insurance and tenant related services data: such as name, email address, property address, date of birth, employment history and status, health data, race or ethnicity, disclosure of unspent criminal convictions, payment details, signatures.
Human resource data: details contained in your CV and cover letter and references.
Purpose and lawful basis
We rely on a mixture of performance of contract, legitimate interests, consent and legal obligations to process your personal data in order to:
Advertise properties on our sites.
Build property databases, valuation and surveyor tools.
Provide current and historical market and property trends.
Enabling you to enquire about property or request a property valuation.
Tenant and guarantor referencing including credit checks.
Home related services such as a tenancy agreement, facilitating payment between our members and you, insurance and utilities.
Financial services
Resolve any queries or complaints you may have.
Customise and enrich your experience on our sites.
Process your job application and consider you for our vacancies.
Help keep our site safe and secure.
Improve our sites and services and to help trouble shoot.
Monitor for quality assurance and internal training.
How long we keep it for
We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information. In some circumstances we may anonymise your personal information so that it can no longer be associated with you.
Sharing of your personal data
We may share your data with the following types of companies to provide our services to you:
Our members/partners when you enquire with them via our website.
Law enforcement, fraud prevention agencies and credit reference agencies.
Service providers we use to help us deliver our services and sites (e.g. telephony, customer ticketing systems, IT providers etc).
Storing your personal data
We predominantly store and process your personal data in the European Economic Area (EEA) and United Kingdom (UK). However, in some circumstances it may be transferred to, stored or accessed outside the EEA. As such we will ensure we have appropriate safeguards and security measures in place to protect your data.
Use of AI
We use AI, machine learning models and other similar technology to help us analyse trends, improve our platforms and services, enhance our customer services, better understand your needs, to provide you a more customised experience on our platforms and to improve our communications with you. We do not use AI to make any automated decisions which will have a legal or similar effect on you.
Your rights
You can exercise any of your rights (right to access, rectification, erasures object or restrict processing, request that we transfer your data to another data controller, or withdraw consent where you have given us consent in the past) by contacting us at using this link: contact-us
Direct marketing
If you have given us permission, we’ll send you marketing messages either directly from us or on behalf of our members or partners. We will customise our communications with you based on your use of our platforms. You are in control and can opt out of direct marketing at any time by contacting us or updating your preferences.
Contacting us
If you have any questions about this policy, how we use your personal data, wish to exercise any of your rights, or want to report a suspected breach of your personal data, please contact us using this link contact-us
Changes to this policy
We may change the terms of this Policy at any time. Any changes We may make to this Policy in the future will be posted on Our Platforms and displayed on-screen when You use Our App.
You may be required to read and accept any revised Policy to continue Your use of Our Platforms. The amended terms will be made available with new uploads or updates of the App and will be displayed in the Privacy Policy section of the App.
Please check back frequently to see any updates or changes to this Policy, as You will be deemed to accept such changes from Your continued use of Our Platforms.
Issue date: 5th January 2025